Swingan Warranty

We stand behind every product we sell. If there’s something wrong, we’re here to help. Below you’ll find our warranty terms and information on how to file a claim in the event that a part is defective.

  • 1 Year
  • Hardware
  • Metal parts
  • Plastic parts
  • Ropes and chains
  • Six Month
  • Foam and Cloth
  • Covers
  • Seats
  • Pads

Our Process ...

What the Warranty Covers

Swingan products are manufactured under the highest standards of quality and workmanship. Your Swingan item comes with a limited warranty against defects in material and workmanship. Allowing for reasonable wear and tear, should any such defect become apparent during the warranty period, Swingan will supply a free replacement for any defective part (to be installed by the consumer).

Warranty Coverage Period

The warranty is effective from the date of purchase as shown on the purchaser’s receipt, and in accordance with the applicable legalities of your state and/or region.
After the warranty expires, we offer a 15% discount on all our replacement parts, up until 2 years from the original purchase date. Customers must provide a copy of an order receipt to receive this discount.

How to File a Warranty Claim

In order to file a warranty claim for the specified products within the warranty coverage period you have to follow these steps.To file a claim and receive a quick response, please e-mail us a copy of the receipt from the store where you bought your Swingan product, as well as any relevant photographs of damage or defects.We will ensure a transparent process and ensure warranty where possible.

Missing or Broken Parts

We make every effort to ensure that we ship our products in perfect condition. In the event that you receive your swing or ladder with any of the parts missing or broken, Contact Swingan customer service for immediate replacement at no cost to you.
If you made an error when purchasing your swing, ladder, or part, we will gladly make an exchange. However, you will be responsible for any shipping charges required for the exchange.